Privacy Policy

Information you give us:

• Name, phone number, email (when you submit the contact form)
• Suburb, service requested, urgency, and message details (contact form fields)
• Any other information you provide when you contact us by phone

Information collected automatically:

• Cookies and usage data (page views, time on page, scroll depth)
• Device information (browser, operating system, IP address, screen resolution)
• Approximate location based on IP address

Information from third parties:

• Call metadata from our call tracking provider when you call the tracking number listed on this site
• Conversion data from Google Ads or other ad platforms if you arrived via a paid ad

• To respond to your contact form submission or phone call
• To book and complete electrical work for your property
• To provide lifetime labour warranty service or follow-up if you become a customer
• To improve the website and understand which pages convert visitors, via Google Analytics
• To attribute marketing channels, via call tracking and Google Tag Manager
• To comply with legal obligations, including tax records and licence reporting

• Cloudflare: hosts the website and protects it from malicious traffic. Processed in the United States, with global edge presence. See Cloudflare's privacy policy at cloudflare.com/privacypolicy.
• Google Analytics 4 and Google Tag Manager: analyse how the website is used. Processed in the United States. See Google's privacy policy at policies.google.com/privacy.
• Our call tracking provider: tracks which marketing channel a phone call came from. Processed in Australia.
• Our lead management system: receives contact form submissions so we can respond to your enquiry.

Cookies are small text files stored on your device when you visit our website. We use cookies for analytics and tag management, to understand how the site is used and to improve it over time. You can disable cookies in your browser settings at any time, but some features of the site may not work as intended if you do. Most browsers provide instructions for managing or disabling cookies in their help settings.

• Contact form submissions: retained for 7 years, in line with Australian business record-keeping obligations
• Customer records (booked work): retained for 7 years
• Analytics data: retained per Google Analytics defaults, currently 14 months
• Call recordings (if any): retained for 12 months unless required for an ongoing dispute

• Access: you have the right to ask what personal data we hold about you
• Correction: you can ask us to correct inaccurate or out-of-date data
• Deletion: you can ask us to delete your data, subject to legal record-keeping requirements
• Complaints: you can complain to us first, and if it is not resolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

We take reasonable measures to protect the personal data we hold, including secure hosting infrastructure via Cloudflare, HTTPS encryption on the website, and access controls on our lead management system. No method of transmission or storage is completely secure, and we work to keep your data protected to a reasonable standard.

This website is not directed at children under 16, and we do not knowingly collect personal data from children. If a parent or guardian believes their child has submitted data through this site, please contact us and we will remove it.

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a new "last updated" date. Continued use of this website after an update constitutes acceptance of the updated policy.

• Business: Electrician Woongarrah
• Operating under: a fully licensed and insured electrical business, Lic #451348C
• Phone: (02) 4089 4284
• Website: electricianwoongarrah.com.au